Who we are
Ellocent Labs IT Solutions Pvt. Ltd. is a software engineering company. For any privacy questions or requests, contact us at business@ellocentlabs.com.
Privacy policy
UpdatedEllocent Labs IT Solutions Pvt. Ltd. ("Ellocent Labs", "we", "us") respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why, how we use and protect it, and the rights you have. It applies to www.ellocentlabs.com and the services we provide. By using our website, you agree to the practices described here.
The data we collect
Information you give us
When you contact us, request a discovery call, apply for a role, or subscribe, we may collect: your name, email address, phone number (if you provide it), company or job title, your CV and application details (if you apply for a role), and anything else you choose to share.
Information collected automatically
When you use our site, we may collect: IP address (approximate location only), browser and device type, pages visited and time spent, and the site that referred you.
Cookies and analytics
We use cookies and tools such as Google Analytics to understand how the site is used, remember your preferences, and improve functionality. You can disable cookies in your browser settings, though some features may not work as intended.
How we use your data
We use your data to:
- Respond to your enquiries and provide our services.
- Process and respond to job applications.
- Improve our website and your experience.
- Send updates or newsletters if you've opted in (you can unsubscribe at any time).
- Meet our legal and regulatory obligations.
We do not use your data for automated decision-making that produces legal effects about you.
The legal basis for using your data
Where GDPR applies, we process your data on one or more of these bases:
- Your consent (e.g. newsletter sign-up).
- To take steps at your request before entering into a contract, or to perform a contract.
- Our legitimate interests in running and improving our business (balanced against your rights).
- To comply with legal obligations.
How we share your data
We do not sell your personal data. We share it only where necessary, and under appropriate safeguards:
- Service providers who help us operate (e.g. hosting, analytics, email), under confidentiality obligations and only for the purposes we specify.
- Legal authorities, where we're required to by law or to protect our legal rights.
We do not share your data with third parties for their own marketing.
How long we keep your data
We keep personal data only as long as needed for the purpose it was collected, to provide our services, maintain our records, or meet legal obligations, after which it is securely deleted or anonymised.
Job-application data is retained only as long as relevant to the role or future opportunities you've consented to.
How we protect your data
We use technical and organisational measures to protect your data, including SSL/TLS encryption, firewalls, access controls, and least-privilege access. No system is completely secure, so we also encourage you to use strong passwords and report any suspicious activity to us.
Your rights
Depending on your location (e.g. under GDPR in the EU/UK, or DPDP in India), you may have the right to:
- Access the data we hold about you.
- Correct inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Withdraw consent (where processing is based on consent).
- Request a copy of your data in a portable format.
To exercise any of these, email business@ellocentlabs.com and we'll respond within the timeframe required by applicable law.
International data transfers
We operate across regions including India, Australia, and the UK. Where we transfer personal data across borders, we take steps to ensure it remains protected under applicable laws (for example, appropriate safeguards for transfers of EU/UK personal data under GDPR).
Third-party links
Our website may link to external sites (e.g. LinkedIn, GitHub). We're not responsible for the privacy practices or content of those sites; please review their policies separately.
Children's privacy
Our website and services are intended for businesses and professionals, not children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us data, contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. We'll post the updated version here with a revised "last updated" date, and, where changes are significant, notify you by email or a notice on the site.
Contact us
For any questions, requests, or concerns about this policy or your data, contact:
Ellocent Labs IT Solutions Pvt. Ltd.STPI Building, 8A SAS Nagar, Punjab 160071, Indiabusiness@ellocentlabs.com